Today’s financial services sector using technology to expand and evolve the growing demand for self-service. Community credit unions are being drawn more deeply into the growth of such products and service. A trend that will impact the competitive landscape for the next several years.
COCC has recognized this growing need among the members of the cooperative and has made the necessary investments in both personnel and technology to provide our clients with what they need to be competitive as the growth of the self-service environment continues.
In the early part of 2014 a new generation of online and mobile banking, branded as iBanking and iMobile was launched. This advanced integrated platform delivers the features, efficiency and security that will provide our clients with the competitiveness they need to position their financial institutions as market leaders in the area of self-service. COCC currently has 30 clients running these new self-service platforms with an additional 100 or more scheduled for conversions in the coming 18 months.
The single platform approach simplifies the credit unions support, maintenance and daily management tasks. This platform also enables iBanking/iMobile to integrate critical functions, streamline workflows, focus marketing efforts and boost the overall efficiency of the online self-service banking channel. Some features include:
Over the next 18 to 24 months COCC will continue its investment in the iBanking/iMobile channels as the demand for features and function via the self-service channel continues to expand.
High-speed networks and powerful smart phones have opened opportunities for consumers and businesses to use their cell phones for mobile access. This rapidly evolving channel is based on a choice of mobile banking applications, giving financial institutions the freedom to select the mobile banking application that meets its end consumer’s mobile banking needs.
Mobile solutions used by COCC clients for mobile banking provide secure OFX connectivity for financial data exchange and anti-phishing and fraud protection technology.
Using COCC’s INSIGHT apps, consumers can manage their funds with the following functions:
The mobile banking applications support iPhones, Windows Mobile, Blackberry, and late-model Java-enabled cell phones.
COCC’s electronic banking services are integrated with the company’s real time .Net core processing system. This architecture provides a single balance for all banking channels—electronic and in-branch—at all times.
LocatorSearch provides the tools members need to find credit union locations while delivering an easy-to-use, simple implement solution that links ATMs, Branches, and shared networks in one place. LocatorSearch enables the institution to filter results of customer searches, getting more accurate results, adding ATM network related results or eliminating competitor branches and ATMs if preferred.
Features of LocatorSearch include:
See our most popular INSIGHT apps here.