The COCC Board of Directors has approved seven new promotions into our Officer Team, effective July 1, 2024. These promotions are a testament to the individuals’ deep knowledge of our service offerings, technology vision, and strong people leadership as we continue to grow and scale into the future.
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Jessica CoppolaAssistant Vice President, Executive SupportJessica has been responsible for overseeing our executive support function along with managing the growing number of client events. In addition to these responsibilities, Jessica will also be developing into COCC’s Corporate Secretary role as Kim Carlone will be retiring at the end of 2024. This appointed role in our Board of Directors encompasses a number of responsibilities when it comes to governance, meeting deliverables, and managing our shareholder reporting. Her official transition to COCC’s Corporate Secretary role will occur in the fall of 2024. |
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Ashley GoletzAssistant Vice President, Client SuccessThe role of the Client Advisor and Partner has dramatically changed these past few years, in both the relationship management between our clients and COCC, and internally to all of our support teams. Much of this positive change comes from the vision and direction of Ashley Goletz, whose dedication to service (to her team, to clients, and to COCC) exemplifies what Client Success truly should be. Using the extensive experience and knowledge she has gained throughout her 17 years at COCC, she guides a critical component of our overall engagement strategy, and we are delighted to see the benefits of these ever-growing partnerships. |
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Michael GrisevichAssistant Vice President, Product ManagementWith nearly a decade of experience at COCC, Mike has been a driving force in our digital banking initiatives. His expertise in digital banking and digital account opening has been invaluable, and his passion for staying ahead of industry trends ensures our products remain cutting-edge. In addition to his technical expertise, Mike has been instrumental in building strong relationships with our clients and partners. His ability to understand their needs and translate them into our product development process has greatly contributed to the success of our partnerships. Furthermore, Mike’s experience at Eastern Bank, where he contributed to launching a new digital banking platform, has further enhanced his understanding of the digital banking landscape and enriched his ability to drive our initiatives forward. His combined skills and experience make him a vital asset to our team. |
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Laura JimenezAssistant Vice President, AuditCongratulations to Laura Jimenez on her new career opportunity as Assistant Vice President. Laura joined COCC in 2014 as a Staff Auditor and, after a successful tour in the Big Four, returned to COCC as Internal Audit Manager in 2019. Laura’s comprehensive understanding of systems and operations, coupled with her expertise in auditing and strong people and supervisory skills, have been instrumental to helping COCC meets its compliance and control requirements. Over the last three years she has grown and developed the Audit Department to ensure it keeps pace with the ever-increasing complexity and size of COCC, as well as external regulatory and SOC requirements. Laura’s collaborative style and dedication to high quality inspires all who work with her to perform at a high level and take pride in their work. |
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Brian MarofskyAssistant Vice President, Client Care Tech SupportWe are delighted to announce the well-deserved promotion of Brian Marofsky to the position of Assistant Vice President. Over his 13-year tenure at COCC, Brian has demonstrated a steadfast commitment to customer service. He has fostered close relationships with our clients, continually refined his team’s approach to case management, and made many contributions to our overall service strategy during our customer service governance meetings. Brian has consistently excelled in staff development, mentoring numerous talented individuals who began their careers in our Client Care Technical Support team. In recent years, Brian has successfully assumed additional responsibilities, particularly in the areas of our colocation and data communication services. We invite you to join us in congratulating Brian on this well-earned promotion and in supporting him as he embraces his new responsibilities. |
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Jordan MooreAssistant Vice President, Product ManagementJordan has been an integral part of our INSIGHT core product team for nearly 10 years. During this time, he has participated in and led over a dozen releases for our clients, demonstrating exceptional leadership and technical skills while promoting interdepartmental collaboration at every turn. In addition to enhancing our product and service suite within INSIGHT, Jordan has led a number of integrations to core including Segmint, PSCU and Fiserv credit, Verant, Card@Once, iDentifi, and many others. Before joining our company, Jordan worked on the OSI/Fiserv DNA platform at Simsbury Bank, the first ever DNA client. His unique insights and understanding of our product have been instrumental in our success. We are confident that Jordan will continue to drive our product’s success in his new role. |
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Steven PatchVice President, ConversionsPlease join us in congratulating Steve Patch, who will be returning to the role of Vice President. Over the span of Steve’s 23-year career at COCC, he has been a major contributor to the success that the Conversions team has enjoyed, and he has executed at a high level while consistently championing COCC’s Core Values, no matter his official title. Steve’s deep knowledge of the highly complex, timeline-driven Conversions process will continue to serve the team and the company well as he steps into his new role. |
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Michael PierceAssistant Vice President, IntegrationsWe are excited to announce the promotion of Michael Pierce to the position of Assistant Vice President. Michael started with COCC in December of 2019 as a Project Manager, quickly displaying his leadership and passion for service and overseeing our Platform Solutions Group soon after. Most recently, Michael has been integral to forming and leading COCC’s new, dedicated Integrations team. Michael consistently brings his customer-centric approach and understanding of banking and technology, delivering results for COCC and our financial institutions each day. Michael will continue to lead COCC’s Integrations team, which manages hundreds of integration projects for our financial institution clients and their partners, moving the needle on innovation. Michael will also continue to play a leading role in improving the developer experience and internal efficiency with the launch of COCC’s new API developer portal, ConnectSuite. |
As we look at the future of our business, we will continue to grow and change in response to our advancing industry, new service offerings, and unique client base.
