COCC, a leading provider of innovative fintech solutions, is excited to announce a strategic partnership with Glia, a pioneer in customer interaction technology, to enhance customer interactions across financial institutions. Through this collaboration, COCC’s clients can leverage Glia’s Unified Interaction Management (UIM) platform — combining messaging, video, voice, AI, and CoBrowsing—to create seamless, dynamic digital experiences. This partnership optimizes efficiency, strengthens account holder connections, and empowers financial institutions with cutting-edge tools to redefine modern banking.
With a shared commitment to innovation and service excellence, COCC and Glia are enabling financial institutions to engage with account holders in real time across their preferred digital channels. This approach fosters a more personalized, frictionless customer experience while reinforcing the human element in digital banking. Together, COCC and Glia are setting a new standard for digital engagement, ensuring community institutions remain at the forefront of financial services.
“At COCC, we are committed to equipping financial institutions with the technology they need to evolve and thrive in an increasingly digital world,” Dave Frauenhofer, Senior Vice President & Chief Product Development Officer at COCC. “Our partnership with Glia strengthens this mission by integrating intuitive, high-impact engagement tools directly into our digital banking platform.”
Glia’s platform streamlines routine inquiries, freeing human agents to focus on more complex and sensitive customer needs. This seamless integration of automation and human expertise accelerates resolution times, increases operational efficiency, and elevates customer satisfaction.
“We’re honored that COCC, an industry leader, has chosen to partner with us. Their trust is the ultimate validation of our work,” said Dan Michaeli, CEO and co-founder of Glia. “The unified, customer interactions COCC will now be able to provide their clients through Glia’s frictionless interaction platform will enable their customers to transform their customer experiences and solve the biggest pain points they’re facing across digital interactions.”
This partnership reinforces COCC’s commitment to embracing forward-thinking technologies and building strategic collaborations that modernize innovation in financial services.
About Glia
Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. The Glia Interaction Platform unifies voice, digital customer service, and AI with a unique ChannelLess® architecture that eliminates data silos, dropped context, and frustration for customers and representatives. With Glia, companies can easily shift volume between channels, and customer connections can evolve naturally. Glia helps its customers harness the power of customer interactions to drive efficiency, loyalty, and revenue.
Glia has partnered with over 600 insurance companies, banks, credit unions, and other financial institutions worldwide to improve the customer experience and drive business results. Named a Deloitte Technology Fast 500™ company for a fifth year in a row and a Great Place to Work (with a 97% employee satisfaction rating), the company has raised over $150 million in funding from top investors and was recently valued at over $1 Billion. Learn more at glia.com.
