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COCC is client-owned
which means client-responsive.
Approximately 80% own shares in COCC,
infusing the company with a hands-on
spirit of ownership. The company was
founded by community financial
institutions to deliver technology’s
promise through real banking solutions
to all clients, shareholders and
non-shareholders alike. This origin and
structure have distinguished us from the
competition since 1967.
Our partnership is all
encompassing, from pricing to product
direction to participation in client
strategic planning sessions, regional
client meetings, and quarterly ratings
of our service. The following summarizes
the key points of our technology
partnership:
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Open access to personnel, from the President
to the Customer Service Coordinator. We want
to hear from you!
Regional client meetings to disseminate
valuable product information, regulatory
updates and timely issues in financial
information technology.
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Participation in client planning to provide
input with respect to technology directions
during their strategic planning sessions and
to uncover client needs.
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Active client committees and focus groups to
help COCC design the right product the first
time. COCC clients are a major source of
service innovation.
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Quarterly report cards go to every
department of the institution, and are read
by senior COCC management for follow-up and
response.
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Pricing reviewed by COCC’s client-led Board
of Directors to ensure that every COCC
client receives the fairest price and the
highest level of service.
Because of this technology
partnership, every COCC employee is keenly aware
of technology’s critical role in the success of
today’s financial institutions. We know that the
ability of a financial institution to delight
its clients is the only way that the institution
differentiates itself from its competition — and
that difference is crucial to the institution’s
survival. Every client interaction reflects that
understanding and drives COCC’s strategy of
delivering and supporting the finest, most
cost-effective technology solutions.
To keep our service the best it can be, COCC
asks its clients each quarter to rate our
service. This rating process and our prompt
attention to all client comments demonstrate our
on‑going commitment to our clients. |
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